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Leading Your Next Challenging Conversation
Leading Your Next Challenging Conversation
Introduction (4:45)
Axioms Overview: Why People Do What They Do (2:17)
Understanding Others: The Conversation Prep Chart (12:21)
Conversational Quality: The Conversation Meter (3:26)
Having Your Challenging Conversation
Reflection & Wrap up: Carrying Your Learning Forward (1:40)
Conversational Quality: The Conversation Meter
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